Our Patient Reviews

Idaho Falls Dental Group Reviews
3830 South 25th East, Idaho Falls, ID 83404
4.9 / 5
based upon 1267 reviews.
Posted On: 01/03/2020 Barry B google Logo Google Review
Posted On: 01/02/2020 Randy R google Logo Google Review
Posted On: 01/01/2020 Wait time was reasonable and staff members were all friendly and helped me feel comfortable. I had to go in for a wisdom tooth that was giving me trouble. The dental work was done quickly and painlessly. Alexis P google Logo Google Review
Posted On: 12/31/2019 Got a new crown installed. Perfect fit with no adjustments needed. 20 minutes start to finish. Absolutely the best dental service to be found. I have been with them for over 30 years and would not consider going anywhere else. Steve S google Logo Google Review
Posted On: 12/30/2019 Nelleke M google Logo Google Review
Posted On: 12/30/2019 Karen J google Logo Google Review
Posted On: 12/30/2019 Excellent communication throughout the procedure to calm my anxiety. Great follow through as well The Blazing G google Logo Google Review
Posted On: 12/28/2019 Dr. Thompson did a beautiful job on my daughter's broken front tooth. Liberty google Logo Google Review
Posted On: 12/26/2019 I lost my crown from an implant I had several years ago. It was over the holidays. They returned my call and got me in right away. Fast friendly answered all of my questionsa did not rush me off. I live the Idaho Falls Dental Group. Jane B google Logo Google Review
Posted On: 12/19/2019 They saved my life lol Doren Michael O google Logo Google Review
Posted On: 12/17/2019 Quick service, friendly, efficient, thorough. Daniel W google Logo Google Review
Posted On: 12/17/2019 Dr Yates is the best. He takes his time and makes sure you are comfortable through the whole presses no matter what they are trying to help with. Thanks guys your awesome!! David T google Logo Google Review
Posted On: 12/16/2019 Mark M google Logo Google Review
Posted On: 12/14/2019 I had a crown placed here awhile back. My new dentist commented on what a nice job was done. Anonymous I google Logo Google Review
Posted On: 12/13/2019 Great place with excellent people! Have been bringing family here for many many years. Highly recommended. Robert C google Logo Google Review
Posted On: 12/10/2019 I have been with Idaho Falls Dental Group for years. They are so professional and do exceptional work! Laurie O google Logo Google Review
Posted On: 12/04/2019 People are very professional and very good at what they do. They make you comfortable and welcome. Maxine K google Logo Google Review
Posted On: 12/04/2019 I am both angry and hurt to be treated this way by an office that I previously had such a positive experience with.

Patients, both previous and prospective, should be treated with no less than dignity and respect - assuming they did NOTHING to deserve less.

I will admit that, toward the end of my visit tonight, my behavior wasn’t the best either. But I arrived in a good mood and approached the staff with respect. Only after I was INTERRUPTED and condescended MULTIPLE times by the receptionist did I start crying and used a couple of profanities. It’s hard to think straight when you’ve been mistreated by individuals who you expect to be friendly.

The story -

I am a previous patient of IFDG. I had about $1,800 worth of dental work done last year, all of which was paid out-of-pocket. They sympathized with my not having dental insurance and took the time to help me understand payment options, no-insurance discounts - their “savings card”, and cost estimates/price ranges for certain things. They already had my need for a crown on file, so I don’t feel that I was asking much for wanting to know the range of how much this would cost.

This evening, about 5 PM, I stopped at their location to ask them a few questions. I talked to them about a week ago, but I didn’t manage to get all of the info written down that they’d told me before. I was polite, to begin with, and tried to explain what questions I had. I expected the same, great service that I’d had before.

My questions were simple:
1. If they could give me the prices of their different dental card tiers.

2. If they could tell me the cost of a porcelain crown.

3. If they charge extra for nitrous. Many dentists do, so this was important to me.

The receptionist insisted that I had to make an appointment to have any questions answered at all. I tried to explain that I was just asking more generalized questions, she said, “AGAIN - (voice raised) you need to make an appointment!”

Mind you, I was NOT asking for a diagnoses OR specific price quotes.

Her tone was condescending, she interrupted, and was not listening to what I was actually trying to ask. If she listened, she’d she that she could have made more effort to give me a clearer picture. She treated me like I was an inconvenience, and when I persisted she sent me to sit down and wait while she helped patients (I WAS a patient). After she called me back, I tried to explain to her how her behavior made me feel, and only got more rudeness. She cut me off EVERY time I tried to say something, so absolutely impossible for her to have been listening.

Dental offices are usually kinder to individuals who are needing treatment - it’s an expensive and uncomfortable experience from start to finish and we, as patients, need individuals who are willing to take a little time to make the process a little less ambiguous.

I was happy and ready to make an appointment, but I was interrupted and talked down to to the point of tears. Staff showed zero empathy. K M google Logo Google Review
Posted On: 12/04/2019 Rachel P google Logo Google Review
Posted On: 12/03/2019 I love this place! Everyone is friendly and so professional. It makes it pleasant to go to the dentist! Sandra N google Logo Google Review
Posted On: 12/03/2019 Brooke B google Logo Google Review
Posted On: 11/26/2019 I love how pleasant and nice they are...I called needing a tooth pulled on a promise to pay and they had me in and tooth pulled 30 min after the appointment time. They truly are very nice and pleasant. Jared T google Logo Google Review
Posted On: 11/24/2019 Laura A Villalobos G google Logo Google Review
Posted On: 11/22/2019 I just had my regular cleaning checkup and once again enjoyed my visit thoroughly. The staff and atmosphere are both professional and pleasant. Thank you again, IFDG! Stephen H google Logo Google Review
Posted On: 11/21/2019 Hannah M google Logo Google Review
Posted On: 11/20/2019 I had a fractured filling and I was able to get in and have it fixed fast and painless!!! I was there less that an hour. Dr Devin is the best!!! Jodey G google Logo Google Review
Posted On: 11/20/2019 Quick and professional, excellent work. Not unpleasant. Jay T google Logo Google Review
Posted On: 11/18/2019 Very nice job cleaning my teeth. Julie B google Logo Google Review
Posted On: 11/16/2019 Everyone was very friendly and courteous.
Dr. Devin is very knowledgeable and is a great dentist. And Margo is a terrific Hygienist. Robert H google Logo Google Review
Posted On: 11/16/2019 Great Dr’s that give you options. Dental Hygienists are fast, efficient, and fun to listen to. The whole crew knows how to avoid asking the awkward questions or conversations that have you attempting to speak with their tools in your mouth and at the same time stay very engaged. They also have the best dental assistants in the business. Overall a great crew I would recommend to anyone. Cheers Michael K google Logo Google Review
Financing Your Dental Appointment

Idaho Falls Dental Group wants you to have your best smile. Our office is ready to assist you in finding a financial solution that will fit your situation. Call us with any questions or see our Financing & Insurance information.