Our Patient Reviews

Idaho Falls Dental Group Reviews
3830 South 25th East, Idaho Falls, ID 83404
4.9 / 5
based upon 1283 reviews.
Posted On: 12/13/2019 Great place with excellent people! Have been bringing family here for many many years. Highly recommended. Robert C google Logo Google Review
Posted On: 12/10/2019 I have been with Idaho Falls Dental Group for years. They are so professional and do exceptional work! Laurie O google Logo Google Review
Posted On: 12/04/2019 People are very professional and very good at what they do. They make you comfortable and welcome. Maxine K google Logo Google Review
Posted On: 12/04/2019 I am both angry and hurt to be treated this way by an office that I previously had such a positive experience with.

Patients, both previous and prospective, should be treated with no less than dignity and respect - assuming they did NOTHING to deserve less.

I will admit that, toward the end of my visit tonight, my behavior wasn’t the best either. But I arrived in a good mood and approached the staff with respect. Only after I was INTERRUPTED and condescended MULTIPLE times by the receptionist did I start crying and used a couple of profanities. It’s hard to think straight when you’ve been mistreated by individuals who you expect to be friendly.

The story -

I am a previous patient of IFDG. I had about $1,800 worth of dental work done last year, all of which was paid out-of-pocket. They sympathized with my not having dental insurance and took the time to help me understand payment options, no-insurance discounts - their “savings card”, and cost estimates/price ranges for certain things. They already had my need for a crown on file, so I don’t feel that I was asking much for wanting to know the range of how much this would cost.

This evening, about 5 PM, I stopped at their location to ask them a few questions. I talked to them about a week ago, but I didn’t manage to get all of the info written down that they’d told me before. I was polite, to begin with, and tried to explain what questions I had. I expected the same, great service that I’d had before.

My questions were simple:
1. If they could give me the prices of their different dental card tiers.

2. If they could tell me the cost of a porcelain crown.

3. If they charge extra for nitrous. Many dentists do, so this was important to me.

The receptionist insisted that I had to make an appointment to have any questions answered at all. I tried to explain that I was just asking more generalized questions, she said, “AGAIN - (voice raised) you need to make an appointment!”

Mind you, I was NOT asking for a diagnoses OR specific price quotes.

Her tone was condescending, she interrupted, and was not listening to what I was actually trying to ask. If she listened, she’d she that she could have made more effort to give me a clearer picture. She treated me like I was an inconvenience, and when I persisted she sent me to sit down and wait while she helped patients (I WAS a patient). After she called me back, I tried to explain to her how her behavior made me feel, and only got more rudeness. She cut me off EVERY time I tried to say something, so absolutely impossible for her to have been listening.

Dental offices are usually kinder to individuals who are needing treatment - it’s an expensive and uncomfortable experience from start to finish and we, as patients, need individuals who are willing to take a little time to make the process a little less ambiguous.

I was happy and ready to make an appointment, but I was interrupted and talked down to to the point of tears. Staff showed zero empathy. K M google Logo Google Review
Posted On: 12/04/2019 Rachel P google Logo Google Review
Posted On: 12/03/2019 I love this place! Everyone is friendly and so professional. It makes it pleasant to go to the dentist! Sandra N google Logo Google Review
Posted On: 12/03/2019 Brooke B google Logo Google Review
Posted On: 11/26/2019 I love how pleasant and nice they are...I called needing a tooth pulled on a promise to pay and they had me in and tooth pulled 30 min after the appointment time. They truly are very nice and pleasant. Jared T google Logo Google Review
Posted On: 11/24/2019 Laura A Villalobos G google Logo Google Review
Posted On: 11/22/2019 I just had my regular cleaning checkup and once again enjoyed my visit thoroughly. The staff and atmosphere are both professional and pleasant. Thank you again, IFDG! Stephen H google Logo Google Review
Posted On: 11/21/2019 Hannah M google Logo Google Review
Posted On: 11/20/2019 I had a fractured filling and I was able to get in and have it fixed fast and painless!!! I was there less that an hour. Dr Devin is the best!!! Jodey G google Logo Google Review
Posted On: 11/20/2019 Quick and professional, excellent work. Not unpleasant. Jay T google Logo Google Review
Posted On: 11/18/2019 Very nice job cleaning my teeth. Julie B google Logo Google Review
Posted On: 11/16/2019 Everyone was very friendly and courteous.
Dr. Devin is very knowledgeable and is a great dentist. And Margo is a terrific Hygienist. Robert H google Logo Google Review
Posted On: 11/16/2019 Great Dr’s that give you options. Dental Hygienists are fast, efficient, and fun to listen to. The whole crew knows how to avoid asking the awkward questions or conversations that have you attempting to speak with their tools in your mouth and at the same time stay very engaged. They also have the best dental assistants in the business. Overall a great crew I would recommend to anyone. Cheers Michael K google Logo Google Review
Posted On: 11/15/2019 I love Idaho Falls Dental Group. The staff is always great. I have a lot of dental phobia and I am always made to feel comfortable. My favorite part is they are the least judgmental office. Dr. Devin Thompson is kind, personable, and an amazing dentist. I highly recommend him. Jada A google Logo Google Review
Posted On: 11/15/2019 Pat G google Logo Google Review
Posted On: 11/14/2019 Christy W google Logo Google Review
Posted On: 11/14/2019 Service was fast and efficient. Staff friendly and accommodating. Roxie L google Logo Google Review
Posted On: 11/11/2019 Love how my teeth feel after a cleaning. Thank you. Melva B google Logo Google Review
Posted On: 11/08/2019 I’ve been coming here since I was a kid! Now I bring my kids. We love Dr. Devin! He and the hygienists have been great with my kids and especially with my son that always get so anxious when visiting, they are wonderful at going at his pace and talking him through the process to make him more comfortable. Tanya C google Logo Google Review
Posted On: 11/04/2019 You can't go wrong with IFDG! Professional and knowledgeable staff. Very accommodating and friendly. Linda B google Logo Google Review
Posted On: 11/03/2019 This office is amazing, the staff is always super friendly every time we come in or call or even text. They work with you the best way possible to get you in and taken care of in a timely manner. Stephanie M google Logo Google Review
Posted On: 10/31/2019 I like the people but the price for one retainer for 300 dollars was a little pricy. Robert M google Logo Google Review
Posted On: 10/30/2019 Timmy T google Logo Google Review
Posted On: 10/30/2019 As always, the staff and Dental crew were friendly and helpful. I am glad that they are my Dental crew. Tom S google Logo Google Review
Posted On: 10/29/2019 Yvonne is the best. She does Amazing work and my teeth feel so good after she cleans them. Love Dr Yates!!! If You need a good dentists check them out. Steven H google Logo Google Review
Posted On: 10/28/2019 _O_ google Logo Google Review
Posted On: 10/28/2019 Chris H google Logo Google Review
Financing Your Dental Appointment

Idaho Falls Dental Group wants you to have your best smile. Our office is ready to assist you in finding a financial solution that will fit your situation. Call us with any questions or see our Financing & Insurance information.